Customer Retention: The Causes For Low Customer Retention.

Customer Retention: The Causes For Low Customer Retention.

No matter what small business you are in, there is continually going to be a sluggish cycle. That is just a part of life. For the construction organizations of the planet there are the winter months when there is little that can be done outside devoid of a lot of issues. For cable television companies it is the summer, when individuals are spending additional time outside then watching television inside.

There are ways to combating this issue. In various cases the organizations will just select a various kind of business in the course of these months. Landscaping organizations are established to turn into leading snowplow service providers in the winter months. This aids to offset the period when they are down. However what if you do not own an added service to offer? Then you possess a setback that needs some tender consideration.

What is your number one sales incentive? Which motivated most cash, merchandise or travel? Find out now.

First and foremost you need to determine if you have a customer base of the slow months. This is easy enough to know. If you have people ordering from you but just not as often then you have the right kind of customer base. They are simply in a period of the year where they do not feel that your product or service is quite as necessary as other times of the year.

Now you need to determine how to tempt these clients or future clients into making purchases in these months. So let’s take a look at the choices that you hold open to you.

The initial choice is to decrease the prices. However this can be somewhat treacherous to the business as a whole. The challenge could occur in that the citizens will observe that you are lowering the prices at a single point during the year and then delay until that moment to begin buying from you. So all you have actually done is to move the slow down cycle from one time of the year to another and lost cash in the process.

The different more suitable choice is also choose certain type of reward for buying from you. Of people surveyed, greater then 60% said they could expand their expenses by as much as 75% if incredible reward was presented to them for buy. These are incredible facts as you think about it and may be implemented to your benefit.

One of the preeminent rewards to choose is travel. There are several that do not like to travel and the majority yearn for hop at the opportunity to acquire a complimentary holiday. So why not choose a complimentary getaway with a particular purchase? Think it will cost you too much? That is where you are incorrect. Here are currently reasonably priced solutions open to small businesses to assist increase the sluggish cycle spending by their clients.

Companies around the world offer just such a service. You can purchase, in bulk, vouchers to be given away to your customers with a specific purchase. So you are offering a no cost vacation for them making a purchase and you are not spending a ton of money. In all truth you are spending a lot less then you would be if you lowered prices.

Using customer retention programs to motivate your employees is a great choice that is cost effective and definitely helpful to your company. You’ll boost sales, improve the loyalty of your employees, and you’ll start to enjoy an increase in your company’s profit.

Learn how to retain customers with rapport building questions that clarify expectations, counter negativity in the workplace, and give people the language to express criticism and feedback without hurting morale. For more information on how to retain customers, visit us online today!


  1. July 21, 2011    

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  2. July 18, 2011    

    I love article Customer Retention: 3 Tips On Maximizing Customer Retention.. Thanks for revealing your ideas. I’d also like to state that video games have been actually evolving. Technology advances and improvements have helped create practical and interactive games. These entertainment video games were not actually sensible when the real concept was first being tried. Just like other kinds of technological innovation, video games way too have had to advance via many many years. This itself is testimony towards fast growth of video games.

Customer Reviews

“In that time that we have had the opportunity to do business, we have found that they supply a valuable product that does help in the level of excitement needed to have a promotion be successful. We have used incentive packages in sales promotions, charity auctions, spiffs to employees, and various other events with success.”
“The Best Appointment Setting Premium” “Many thanks for the best appointment setting premium we have ever tried. We used to spend thousands monthly for kitchen knives as our premium to get our reps in the homes. We now spend less than $100 a month and set 3 times as many leads. Our sales reps thank you also.
Robert Alderio – Kirby of West Valley.
“Just a short note to tell you that the marketing suggestion you gave us to use the Customer Retention Programs idea to increase traffic into our stores is working. As you know, we operate large wholesale warehouse stores throughout the Midwest and want to be another Costco. The real objective is to enroll new members who prefer to shop at our stores. We use the incentive packages as a gift each time a member refers a new member. Your staff has been very helpful.”
Dan DeSantis — United Stores, Chicago, IL
“We operate an outbound center with 300 work stations. The Customer Retention Program gives my operators a tool to help close the sale. We have found your staff to be very professional and always willing to help. Last month we used the Customer Retention Program certificates for a new real estate client that asked us to book appointments in a new development of million dollar homes. It worked great. Good luck. Best Regards.”
Gary Farber — President MOTIVATIONAL MARKETING, Maywood, NJ
Just wanted to drop you a line to let you know that you have made a “believer” out of me with the incentive packages. We started slowly with the packages and struggled to see how they fit in with our other compensation and reward programs. As we are finishing a very successful fiscal year, however, I am finding that this particular product does a great job rewarding people who have really stepped up to the table. It is something different and allows the employee to share the reward with his/her family. We have surprised the winners and they are truly impressed with the package.